Waconia Dodge Chrysler Jeep Ram

At Waconia Dodge Chrysler Jeep we believe that the greatest honor is not some shiny award on the wall or some number on a chart... It's the appreciation that our customers have for the quality of our service and the integrity of our staff. Below you will find a few testimonials from shoppers, just like you who've came to the dealership and purchased a car from us. Find out what they had to say!

The Entire Staff at Waconia Dodge Chrylser Jeep Thank You

"Message from Allen about the Service Department"

"I wouldn't take any of my vehicles anywhere else for service.  I absolutely love my Dodge and Jeep products and the service you do is  always above and beyond.  Your service department and staff are just the best around."  5/18/12

Allen S. from Waconia

"positive feedback"

Hey John,

Just wanted to thank you for assisting Jill and I with our truck purchase.
I don't know if I told you, but Jill and I have owned a small business for 22 years. We were a distributor of telecom equipment,
which means I was in sales for 22 plus years. So I tend to notice other sales peoples techniques and mannerisms. And
I don't like most sales people because they are too aggressive or somewhat dishonest.

Just some positive feedback for you. I liked dealing with you because you were not pushy, you did not talk down to us
and you treated us with respect. I also like a person with a sense of humor! I had a good idea what I was looking for
before I came in to Dodge, but I really did not think I was going to buy a Dodge. But it had everything I was looking for
except for the longer box and you were cooperated with us in getting some extras in the deal. I'm happy with the truck.

Take this or leave this: After all my years dealing with buyers and selling stuff to companies, the most important
assets to have as a salesperson is, honesty, integrity, humor and treat every customer as though they were your only customer.
I kept many of the same customers for over 20 years because I went to work for them when they needed me, I was honest
with them and never tried to pull the wool over their eyes or fool them.

Just words of advice and I wish you luck and I will recommend you to anyone I know who is looking for a good truck.

Doug K.
July 2012

Doug

"Sales experience at dealership"

When initially looking to purchase a new vehicle, I felt that buying through a " bigger city" dealership would offer more value - due to their larger inventories, etc. However, after doing my research and getting quotes from those other dealers, I decided I'd stop into Waconia Dodge and see if they would be competitive. I had decided I would rather do business close to home - and at a "small town" dealership that would likely offer more personal attention to its customers, but wasn't sure they would be able to be competitive on the most important attribute at the time - price. I couldn't have been more mistaken! Within literally minutes of speaking to one of Waconia Dodge's sales associates, Brett Winebrenner, I was told that they wanted my business and would, at a minimum, meet the quotes I'd already received. Because of this, I was now in a position to choose who I "wanted" to do business with, rather than who I felt I "had" to do business with, based on price. I chose to purchase my vehicle through Waconia Dodge, and was not disappointed with any part of the process. It was so nice to feel your business was appreciated, rather than just another customer passing through. I highly recommend Waconia Dodge for all your vehicle needs. Their staff is considerate, responsive, sensible, and very helpful. Don't be just another customer, be a valued customer! -Chris A.

Chris A.

"Kris M."

4/22/10
Steve, Nate and Eric,
Thank you for the quick, honest and Great job you all did on my Minivan.  No one likes having to repair vehicles, but I'm glad I have the crew of Waconia Dodge on my side.  Honesty, Integrity and friendliness are the three best words I can think of to describe you guys and Waconia Dodge.
Sincerely,

Kris M.

"Shari B. loves her 2012 Grand Cherokee"

Brett -
5/1/2012
Still loving it! (2012 Grand Cherokee) ... I am already up to 1500 miles! Two people have commented that it is like riding in your recliner. It worked great to pull and launch the pontoon .... Steve still has not driven it, I think he is still pouting about the fact I did such a good job on my own purchasing it.

Thank you and everyone there for making it so easy! You are now all part of our family and I have been referring everyone and anyone to Waconia Dodge Jeep and Brett Winebrenner!

Shari B.
Corporate Audit Services
U.S. Bank

Shari B.,U.S. Bank

"Dear Service Gentlemen"

4/11/12

Dear Service Gentlemen,
Your the Best!  People like you make the world a better place.  Thank you so much for taking such good care of my 2005 Jeep during my visit to Minnesota!
C. Hartung

C. Hartung

Dear Ms. Strong,
I want to recognize two people in your organization who are the best example of customer service I have encountered in a long time.
 
I live in Eden Prairie and drive a Jeep Grand Cherokee. When my eighty-year old parents asked me to take them "out in the country for a drive" last Sunday, I naturally decided to take the Jeep. We had lunch in downtown Waconia and got back in the car to head home. I turned the key in the Jeep and the engine would not turn over. Certainly, I was in for a wild afternoon with a broken down car on a Sunday, I thought. I walked into your Waconia Jeep dealership and was greeted by a big smile from Trisha whom I explained my situation. Without hesitation Trisha went into the service department and brought back with her an off duty mechanic by the name of Mike. I am sure Mike had other plans for his Sunday but he was quick to assist and with enthusiasm that I would not have expected. Mike quickly and expertly assessed the problem and had my precious cargo and me on our way in record time.
 
I felt most fortunate to have broken down in Waconia and to have been rescued by two positive and capable people.
 
Thank you, Trisha and Mike, you make the world a better place with your positive attitudes, professionalism, and kindness.
 
Sincerely,

Kriss Eickholt,Director, Travel Purchasing

"Ramona E. "

6/30/10
Dear Paul Strong,
Finding a satisfactory automobile service department can be difficult.  Today, I had an oil change and tire rotation at your dealership. Thank you and your service dept. for the courteous, prompt attention you provided. I also appreciated the friendly atmosphere and patience with my two labs (Max & Maddie). The drive through Victoria and Waconia was and added bonus. Looks like I've found the right spot for my Jeep.
Regards,

Ramona E.

"Melody S."

5/14/10
Dear Service Department,
I very much appreciate your kind, professional and ethical business practices.  It has been difficult to find people in the business I feel I can trust. Thank you for managing my car repair and maintenance needs with integrity and consideration. It means more than words can say.
Sincerely,

Melody S.

"Wanda P. likes Waconia Dodge"

Dated 2/25/12

The outside appearance of dealership is very appealing. Showroom was spacious and comfortable. Most importantly, sales personnel were very friendly and professional.Our sales person, Shane Lynch, was very knowledgeable of the vehicles we were interested in and he was not overbearing and straight to the point. He helped us get the best financing possible. We would definately recommend this dealership to our friends.

Wanda P.

"The Frasch Family"

May 12, 2010
To the Waconia Dodge Chrysler Jeep Team -
Thank you for the many years of excellent service - professional, cheerful and prompt!  We appreciate all that you do!
God Bless you!

The Frasch Family

"Message from Todd"

I just wanted to let you know that I am very impressed with your organization. The experience from the time we stepped on the lot, to the sales staff, to the service department has been nothing short of terrific.
 
I can only hope that my customers have an experience somewhere near the great experience we had with your company. You should be very proud of you organization. We will be buying from you in the future and we will be recommending you to anybody who will listen.
 
Thanks,

Todd Dilley President,Outdoor Environments, Inc

"Thank You"

The photo attached is my daughter Laura standing next to her new car.

She's proud and happy. Laura describes the Jeep as "incredible".
I'd describe the Strong family, Steve and other staff members of Waconia Dodge Chrysler Jeep  as "incredible":
 
You're a rare group. Capable, honest and just plain nice.
 
The Jeep was the third vehicle you've delivered to us. More will come.
Thanks Again and Best Regards,
 

Jim

Dear Mr Strong,
I just wanted to write a quick note to let you know that I had a great buying experience at your dealership. Tim Rogers made me feel very comfortable, he was very knowledgeable, patient, and he was great at putting up with my kids. I think he went beyond the call of duty to help entertain my older daughter. I was very impressed that he did not try to sell me just the top models like some dealerships, but was willing to go to whatever level of car fit my price range, whether it was used or new. We ended up buying a new Dodge Grand Caravan, which we love. I also was impressed with Angela, as she couldn't have made the financing part of our vehicle go any smoother.
 
Tim is the reason I decided to buy at you dealership as opposed to a competitor's so I want you to know that you have a valuable sales person on your staff. If I have a chance to refer someone there, I will.

Best Regards,Bridget Gallagher

"Thanks Steve"

We would especially like to thank Steve and the Service Dept. at your facility for quickly diagnosing and repairing a steering problem on our 2005 Town and Country van.  We were visiting family in Waconia for Christmas and needed to make a trip to South Eastern Iowa to visit family there over New Years.  Our trip was only delayed a 1/2 day because of Steve's conscientious and caring efforts.  Thanks again! 

Jim and Donna B,Sturgis, SD