Waconia Dodge Chrysler Jeep Ram
We’re proud to provide all the convenience of online car buying with the kind of customer service and trust you can only get with small local businesses like ours.
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As a small business, we work hard every day at Waconia Dodge Chrysler Jeep Ram to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains 😂.
The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.
We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.
A great car buying experience is just the beginning. Our team is here to help you have a great car owning experience.
Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.
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We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.
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Chris Weinberger at Waconia Dodge Chrysler Jeep is my, one and only, trusted “Car Guy”! He listens to his clients and delivers what they want. He is efficient and knows his product. I like doing business at this family owned dealership. Whether I’m in sales or service, I feel valued at Waconia Dodge Chrysler Jeep. If you or anyone you know needs an extra vehicle, I recommend setting an appointment with my car guy, Chris, at Waconia Dodge, Chrysler Jeep RAM.
Excellent experience here. My boyfriend and I were in the market for a Jeep and found one we liked here. Sean Decker was our sales consultant and couldn't have been better. Knowledgeable about the car we were interested in, prompt in moving the process forward, and receptive to our comments about what we were looking for and wanting to achieve. So many car dealerships leave you happy with the car but annoyed about the process and this was such a nice change of pace. Can't recommend Sean enough.
Very dissatisfied with our purchase of a vehicle at Waconia Dodge. We purchased a car from them and started to have issues with it on day 1, by day 3 we were unable to shut the car off, and by day 5 we parked the car due to unreliability and safety concerns. I called back immediately and brought it to the dealer to get it repaired only to find out the warranty would not cover the repairs. I spoke to the salesman who sold us the car assuming they would do the right thing and cover the repairs as we had not even ... Read More Full review text opened.
Google - Nov 2, 2026
Very dissatisfied with our purchase of a vehicle at Waconia Dodge. We purchased a car from them and started to have issues with it on day 1, by day 3 we were unable to shut the car off, and by day 5 we parked the car due to unreliability and safety concerns. I called back immediately and brought it to the dealer to get it repaired only to find out the warranty would not cover the repairs. I spoke to the salesman who sold us the car assuming they would do the right thing and cover the repairs as we had not even driven it more than 100 miles when it started having issues. They told us they would not cover the repairs. We ended up paying for over $1200 in repairs and we had not even driven the car more than a few hundred miles.
The finance department lied to us saying the warranty would cover basically any repairs necessary within the warranty period. The salesman lied to us saying the vehicle was a recent trade in, only to find out later it had been purchased nearly a year prior at an auction.
I am appalled at the lies we were told and the way we were treated by Waconia Dodge. I was always under the impression the a large dealership would stand behind the cars they sell and the 125 point certified inspection would cover any doubts or issues. That is why we choose to purchase from a larger dealership rather than a used car lot or private party.
I am very disappointed in Waconia Dodge and would never recommend this dealership to anyone. We were left hanging with a huge repair bill and a lot of anger and resentment for this entire ordeal and now have a car we are very unhappy with and cannot enjoy like we should be able to after spending nearly 20k on it. Read some of the other reviews as apparently we are not the only people this has happened too.
Buying a car can be intimidating. Luckily I met Chris Weinberger who helped me through the process of buying my new jeep. He was helpful, friendly and honest through the whole thing. Will definitely refer family and friends to Waconia Dodge
I brought my Grand Cherokee in for a vibration problem. Eric asked a few pertinent questions and developed a plan. He saved me $150 by not doing unnecessary repairs. I didn't buy my Jeep here, but I will shop here first the next time. I am tired of big city mega-dealerships that have forgotten what customer service is all about.
Great customer service!
We have always bought our trucks and SUV’s at an out-of-town dealership but decided to stop in to Waconia Dodge to test drive a new Jeep Cherokee. We met Sabina and based on her excellent assistance and warm personality we ended up leasing a vehicle. She spent a great deal of time working with us to find all the features we wanted and the dealership found our new Jeep. Todd and John helped with the leasing process and explained everything. Sabina finalized the experience with a tutorial on the features of the car. Very positive experience all the way ... Read More Full review text opened.Google - Oct 17, 2026
We have always bought our trucks and SUV’s at an out-of-town dealership but decided to stop in to Waconia Dodge to test drive a new Jeep Cherokee. We met Sabina and based on her excellent assistance and warm personality we ended up leasing a vehicle. She spent a great deal of time working with us to find all the features we wanted and the dealership found our new Jeep. Todd and John helped with the leasing process and explained everything. Sabina finalized the experience with a tutorial on the features of the car. Very positive experience all the way around! Thank you!
Bought a 2026 ram warlock from Sabina, she worked with me well and provided us with the best advice with the vehicle and got us our dream ride ! Give her a raise !
These folks take good care of your vehicle. Only place I can trust with my Ram truck.
Buying a new car can be intimidating. It’s unfamiliar territory, and you always worry about being pressured, overpaying, or being sold things you don’t really need. Luckily, we met Sabina at Waconia Jeep! She was fun, friendly, honest, and extremely helpful throughout the entire process. She made buying our new Jeep easy and stress-free, and we never felt pressured. It was a great experience from start to finish. I would absolutely buy another car from Sabina in the future and highly recommend her!
Salesman Rob Essig was patient and kind. Got all our questions answered and found a 2026 Ram 2500 to pull our 5th wheel. The staff and Rob found the 5th wheel adapter and installed our auto slide hitch and tool box from our 2014 Ram. Great job all of you at Waconia Dodge👍👍. Blessings from Bud and Stacy
Rob Essig was great to work with when we purchased our 2026 RAM 2500. He answered all of our questions and got the deal done quickly. The finance and service department are also great to work with. Highly recommend this dealership to anyone looking for exceptional customer service. Thank you Rob Keep up the great work.
Our salesperson Rob was nice and patient with us, even with our unconventional circumstances. We had a great experience.
Great experience with Rob Essig helping my son buy his first car! Super smooth transaction! Would definitely recommend.
Sounds like you have the sales end of your business nailed down, but your service department is in need for a complete overhaul. Because of this, I will not give this establishment my business. Scheduling out over two weeks, no loaner car support, and hours that only work for retired or folks that don't work. Come on, be better. Sad.
Great service, great people!!! Very satisfied with all the help and support getting me into a new vehicle!!! Heather was amazing in all her help and service!! Highly recommend if in search of a new or used vehicle!!!
Rob was very easy and friendly to work with. (Especially since hes not a packer fan, and made us all laugh)
If you are ever in the market to trade or sell your vehicle you should make sure to use Waconia Dodge. The sales manager, Todd Machtemes was fantastic. He was very honest and straight forward about whole process and I would not hesitate to do business with them again. And, I f I am ever in the market for new vehicle I would definitely look at this dealership. Was well worth the drive!!!!!!!!!!!
Excellent experience dealing with Auston and his sales manager. I may have made it easy on Auston as I came in after a specific truck that I wanted but he was still eager to assist in any way possible and made the car buying experience enjoyable. Plus the guy is good for an interesting conversation whilst you wait. After looking at RAMs at a few different dealerships I am very happy I found one at Waconia DCJR.
Rob sold us our newest vehicle. It was an amazing experience from start to finish. We did not feel pressured at all and were able to test drive a bunch of vehicles until we found the perfect one. It was truly a great experience!
My interaction with the employees was good, but the overall service experience was not great. I had an appointment for an oil change and it took an hour and 15 minutes to complete. Then, I had a coupon for a $70 oil change, but they said I couldn't use it because it was for 6 quarts of oil and my truck took 8. So, I paid $107.00. In other words, those "extra" two quarts of oil cost me $37 or $18.5 each quart. That is some pretty expensive oil. It was my first and only oil change experience at Waconia Dodge.
Sean was Phenomenal! He was there every step of the way and making sure everything behind the scenes went smoothly! I would HIGHLY recommend checking out Waconia Dodge Chrysler Jeep, Ram in Waconia!
Do NOT EVER BRING CAR FOR SERVICE. if you get any recall work done they will disconnect tubes or mess with parts of your engine in areas they didn’t even need to be going or touching so you have to come back for a diagnostic test (they will charge you to read the code) and pay for the repair. They clearly do not like doing recall warranty work for free so they make sure you come back to pay. If a company is that desperate for money doesn’t seem like a good place to get work done. My ... Read More Full review text opened.Google - Aug 2, 2026
Do NOT EVER BRING CAR FOR SERVICE. if you get any recall work done they will disconnect tubes or mess with parts of your engine in areas they didn’t even need to be going or touching so you have to come back for a diagnostic test (they will charge you to read the code) and pay for the repair. They clearly do not like doing recall warranty work for free so they make sure you come back to pay. If a company is that desperate for money doesn’t seem like a good place to get work done. My recall was for the hydraulic power steering pump on the drivers side of my vehicle so why is my EVAP SYSTEM UNPLUGGED ON THE PASSENGER SIDE. AND EVEN IF THEY NEEDED TO UNPLUG IT WHY NOT JUST PLUG IT BACK IN??!! Before they try to respond and say these tubes could have come off on their own no they can’t. These tubes have quick connect fittings and do not come undone without someone physically disconnecting them so real question here: do the employees not look at the work they are doing or check it before completing? Do they not reconnect the things they took apart? I am hoping they did not intentionally harm my vehicle. Unbelievable, sketchy, and lazy work. All of this is my opinion and experience.
Auston was my salesperson, and he was professional, knowledgeable, and attentive throughout the entire process. He took the time to answer every question I had about the vehicles I was interested in. If he didn't know the answer, he was honest about it and made it a priority to find the correct information rather than guessing. He was also very responsive—whenever I left a voicemail or sent a message, he always got back to me in a timely manner.
Heather brought an incredible energy to the dealership and made the experience even more enjoyable. She worked diligently to ... Read More Full review text opened.Google - Jul 27, 2026
Auston was my salesperson, and he was professional, knowledgeable, and attentive throughout the entire process. He took the time to answer every question I had about the vehicles I was interested in. If he didn't know the answer, he was honest about it and made it a priority to find the correct information rather than guessing. He was also very responsive—whenever I left a voicemail or sent a message, he always got back to me in a timely manner.
Heather brought an incredible energy to the dealership and made the experience even more enjoyable. She worked diligently to help get me approved for the vehicle I wanted. Like Auston, she wasn't afraid to admit when she didn't have an immediate answer, but she always took the initiative to research it and provide accurate information. That level of honesty, dedication, and commitment to customer service speaks volumes about both of their character and professionalism.
Their transparency, teamwork, and genuine desire to help are exactly why I chose to purchase my vehicle from this dealership. Beyond their professionalism, they made the entire experience enjoyable and kept me laughing throughout the process.
I would highly recommend Auston and Heather to anyone looking to purchase a new or pre-owned vehicle. They truly make the car-buying experience both enjoyable and stress-free. Job Well Done, Guys!!
I had a fantastic experience buying my Jeep! A huge shoutout to Rob for making the entire process smooth and stress-free.
He was incredibly accommodating from the moment I arrived and made me feel comfortable checking out the Jeep I had my eye on. He patiently answered all of my questions, never pressured me into making a decision, and even encouraged me to take my time and think it over during the weekend before committing.
Once I decided to move forward, Rob prepared all the paperwork quickly and efficiently, and before I knew it, I was driving home in my ... Read More Full review text opened.Google - Jul 18, 2026
I had a fantastic experience buying my Jeep! A huge shoutout to Rob for making the entire process smooth and stress-free.
He was incredibly accommodating from the moment I arrived and made me feel comfortable checking out the Jeep I had my eye on. He patiently answered all of my questions, never pressured me into making a decision, and even encouraged me to take my time and think it over during the weekend before committing.
Once I decided to move forward, Rob prepared all the paperwork quickly and efficiently, and before I knew it, I was driving home in my new Jeep!
If you’re looking for a dealership that truly values its customers and a salesperson who genuinely wants to help, ask for Rob. Highly recommended!
Great and friendly staff always available to help with all vehicle needs.
Had an amazing experience going in to purchase a new truck. Rob Essig was incredible to work with and made the experience so much fun for us. The whole team was very welcoming. Excellent experience!
Rob was a great sales person for us! He made the entire process smooth and stress-free, kept me informed every step of the way, and genuinely cared about helping me find the best option.
I would like recognize Cal and the amazing service he provided. We had a unique situation with a prior Jeep and to admit we were frustrated. Cal went above and beyond to work hard to overcome the situation and was very attentive and empathetic to that. It resulted in Cal helping us with a solution that we feel good about and because of him I would recommend Waconia Jeep.
Cal was so helpful and great to work with!!
Team was very accommodating and not pushy.
My experience at Waconia Dodge started when we meet Chris Weinberger. I was looking for a truck and had a budget like most. He helped us to find a truck that met our needs with service that exceeded them. My dad has been a Waconia dodge customer for years and being as this was ny first car purchase I knew they were folks I could trust. Thank you Chris for all your help and the full tank of fuel!!
I am now on my fourth vehicle purchase with Waconia Dodge and I don’t think I will ever look to another dealership based on how I am treated here. Chris has always been fantastic to work with and the guys in the service department are amazing. If I’ve ever had an alert or something that didn’t seem right with any vehicle, they can diagnose it quickly and get me on their schedule. I would highly recommend this dealership to anyone.
Chris Weinberger was super helpful in finding suitable vehicles for me in a very efficient yet detailed manner, Thank you!
I bought my Jeep Compass almost a month ago and I am IN LOVE with it. total upgrade from my last car. Sean helped me with everything and was extremely helpful!!
Chris Weinberger was great to work with! Got me in a good work van at a fair price.
The Waconia Dodge team, and especially Cal, were professional, efficient and easy to work with. There were no hard sales tactics, only reasonable negotiation. I am so happy with. Y purchase and would return to buy or sell vehicles with them again.
Sean was very accommodating and helpful in the new vehicle buying process definitely will be coming back to him for our next vehicle and will be referring friends and family to him!
We purchased our Wrangler from this family owned dealership. We had a great experience from start to finish. Thanks Cal👍
Working with Cal was a fantastic experience. He was knowledgeable, professional and never pushy. He took the time to answer all my questions, most importantly he made the process very smooth and stress free which made my decision very easy to work with him. I would highly recommend asking for Cal if your shopping for a vehicle.... Thanks Again Cal, I know I am going to love my 2023 Jeep Grand Cherokee!
Cal was a great salesman
Chris Weinberger has been wonderful to work with in buying and customizing our Jeep Wrangler. He is not pushy, asks questions and listens and is very patient in taking time to explain all the details, especially new technology and how to access it. We would highly recommend Chris and this dealership!
Calvin was quick to respond and was very good with his communication. Without him, this could have been more difficult purchasing a car from afar.
Do not buy from this dealership!!!! They will sell you a lemon. Plenty of dealerships that stand behind their cars. Save yourself the headache and money and go elsewhere.
Thanks to CAL for helping me and my family find the right car for our son. His knowledge and Service helped us in many ways to close the deal and my son is happy with the car and we are happy with the process
Appreciated Cal’s down to earth and honest approach.
Chris Weinberger did a fantastic job taking care of us for my first car purchase in 10 years. Awesome customer service.
Chris Weinberger was our sale rep. He was very personable, professional, knowledgeable, and helpful!!!! He made the process of buying a vehicle easy and enjoyable! We actually just came in to look and test drive, but walked out with a new vehicle. Chris helped make it a pretty easy decision!! Thanks Chris- we really appreciate you!!!! 😊
Worked with Chris Weinberger on the purchase of a 2019 Pacifica Limited. Was a fast seamless transaction. Chris was quick with answers on questions and gave a great tutorial on the vans features.
Schedule a date and time to look at a car, 15 minutes before said time, they call me to say they are selling it wholesale. Sabine and her manager are incredibly unprofessional and need to be dealt with accordingly. Do not buy from this dealership.
They were great to work with when purchasing a truck, but when you have a problem they will not get back to you. Had a call in to two different managers, left a voice mail with one and the receptionist took a message for me for another, neither got back to me. Hope you don't need them to get back to you. I purchased a 2024 1500 Ram brand new.
I stopped in to look at a new pick up kevin was so friendly and answered all my questions!
They sell cars that are faulty and then when they breakdown they refuse to offer any help. I would have done a ZERO if I could. DO NOT BUY A CAR FROM THEM!!!! We bought a car from them In the middle of September 2025. It made a funny noise, but was told it goes away after it has ran for 5 sec. so no need to be concerned. We were told when they changed the belt they didn't tighten it enough so it goes lax and when we start it it tightens back up.
We have only put 4014 miles on ... Read More Full review text opened.Google - Feb 27, 2026
They sell cars that are faulty and then when they breakdown they refuse to offer any help. I would have done a ZERO if I could. DO NOT BUY A CAR FROM THEM!!!! We bought a car from them In the middle of September 2025. It made a funny noise, but was told it goes away after it has ran for 5 sec. so no need to be concerned. We were told when they changed the belt they didn't tighten it enough so it goes lax and when we start it it tightens back up.
We have only put 4014 miles on it in 4 months, it is not our main vehicle. It has been sitting in the junkyard for a month waiting to see if they would help us because the engine is broke. There is no oil in it and when we put oil in it it doesn't show up on the dip stick..... so where did all the oil go??? No leaks, and no dash lights. I even told them I would help with some of the new engine repairs and Nope!!! This is not how you run a business, lie to people tell them something is fine when it wasn't!
Stopped in at 2:00 PM for Express?? Oil change. I waited over an hour and they hadn’t moved my Truck. I got my key and left! So much for express oil change!
I had a terrible experience buying a vehicle from Waconia Dodge a few years ago. Thought I’d give them another look. Big mistake! I had an appointment to drop my truck off this morning to have a spray and bedliner installed in my truck. We explained that my wife was going to drop it off before they open. They instructed her to put our keys in the dropbox for early bird drop offs.When we went to pick up the truck at 3:30 today. They hadn’t even started the job. They apparently didn’t look in their dropbox where ... Read More Full review text opened.Google - Nov 7, 2025
I had a terrible experience buying a vehicle from Waconia Dodge a few years ago. Thought I’d give them another look. Big mistake! I had an appointment to drop my truck off this morning to have a spray and bedliner installed in my truck. We explained that my wife was going to drop it off before they open. They instructed her to put our keys in the dropbox for early bird drop offs.When we went to pick up the truck at 3:30 today. They hadn’t even started the job. They apparently didn’t look in their dropbox where our keys were left with our information to actually complete the work. Apparently no one in their shop looked in the dropbox for people dropping off before work hours. Even though those were the instructions given to us. Nice to know nothing’s changed at the dealership. It’s almost laughable!!
Horrible communication by service department. Waiting three months for a part. I had to continue to call for feedback instead of the other way around. It appears they do not have enough service employees. The work down was fine. Just expect more from the front desk
Worst dealership ever!!!! do not waste your time. Employees are lazy and rude and complete hacks. They ruined my ram 1500.
Paid $10,000 to have an engine put in wiring harness is melting dipstick, rubbing on steering column major exhaust leak oil all over my tailgate many broken and damage damaged parts, follow up, why would they comment below that they are eager to help when they have all my contact information and have not reached out to me at all. I even met with the general manager, Heidi and attempted to express the issues and many of them are still not ... Read More Full review text opened.Google - Oct 2, 2025
Worst dealership ever!!!! do not waste your time. Employees are lazy and rude and complete hacks. They ruined my ram 1500.
Paid $10,000 to have an engine put in wiring harness is melting dipstick, rubbing on steering column major exhaust leak oil all over my tailgate many broken and damage damaged parts, follow up, why would they comment below that they are eager to help when they have all my contact information and have not reached out to me at all. I even met with the general manager, Heidi and attempted to express the issues and many of them are still not resolved. Whether it’s the technician a manager or the people running the place they simply do not care about you or your vehicle. Do not be fooled.!!!
car was in for a recall, got "Fixed" to find out they used non OEM parts without my approval or even mentioning of it until now when that part is failing and they wont replace it or take ownership of the situation. pretty disappointing also when 2 people on the phone say " that's just how parts are these days" admitting the parts are not up to par ... no pleased.
I have taken my jeep for repair many times and they couldn't determine what was wrong. One of the times they claimed they replaced something but when another mechanic looked at it, they said it was never replaced and when I mentioned this to them, they ignored it. I have also taken a work truck many times, we explained exactly what the truck was doing, and honestly it all pointed to transmission issues in the future if not taken care of. They assured us there was nothing wrong with the transmission so we kept using the truck and pulling ... Read More Full review text opened.Google - Sep 11, 2025
I have taken my jeep for repair many times and they couldn't determine what was wrong. One of the times they claimed they replaced something but when another mechanic looked at it, they said it was never replaced and when I mentioned this to them, they ignored it. I have also taken a work truck many times, we explained exactly what the truck was doing, and honestly it all pointed to transmission issues in the future if not taken care of. They assured us there was nothing wrong with the transmission so we kept using the truck and pulling heavy loads. Now they're saying the transmission needs to be replaced and they want over $8,000 to replace it. Something that absolutely could have been prevented in the past MONTHS that they have "diagnosed" the truck. They have no clue what they're doing. Can't even trust them with an oil change. Just money thrown at them, which is honestly all they care about. I will not be giving them anymore of my business.
Wouldn’t recommend this place to anyone! Service department is garbage. Reoccurring issues with my vehicle never fixed properly. If you have to take your vehicle here, good luck getting a loaner vehicle from them! If you have issues with service department, don’t bother arguing with them just ask to speak with GM!
Purchased a brand new Jeep Grand Cherokee, October 2024. Have spent countless hours on the phone, with your dealership and Chrysler Care, visits to your dealership and body shops, approved by Eric Strong.
On one of the visits, our salesman Chris Weinberger had the audacity of coming out with a touch up pen, a kindergartner could have done a BETTER JOB. Photos attached, taken by Eric
Our concern of a manufacturing defect has gone nowhere.
Eric Strong personally took photos of the vehicle on Wednesday, June 11 2025. In a phone conversation with him yesterday, he has done absolutely nothing to remedy the ... Read More Full review text opened.Google - Jun 25, 2025
Purchased a brand new Jeep Grand Cherokee, October 2024. Have spent countless hours on the phone, with your dealership and Chrysler Care, visits to your dealership and body shops, approved by Eric Strong.
On one of the visits, our salesman Chris Weinberger had the audacity of coming out with a touch up pen, a kindergartner could have done a BETTER JOB. Photos attached, taken by Eric
Our concern of a manufacturing defect has gone nowhere.
Eric Strong personally took photos of the vehicle on Wednesday, June 11 2025. In a phone conversation with him yesterday, he has done absolutely nothing to remedy the situation.
I’m changing my review unfortunately. The sales team is amazing. It’s the service that has been sketchy. I have had so many issues with my 2021 grand Cherokee since buying it. Drove it off the lot with grinding rotors. This was fixed but then the check engine light came on twice since buying it in April. The cooling fan for the radiator needed to be replaced. But when I have called for these issues, Carson has been the most unhelpful person to speak to. He doesn’t offer options or ways to repair the vehicle. He just says “there’... Read More Full review text opened.Google - Mar 20, 2025
I’m changing my review unfortunately. The sales team is amazing. It’s the service that has been sketchy. I have had so many issues with my 2021 grand Cherokee since buying it. Drove it off the lot with grinding rotors. This was fixed but then the check engine light came on twice since buying it in April. The cooling fan for the radiator needed to be replaced. But when I have called for these issues, Carson has been the most unhelpful person to speak to. He doesn’t offer options or ways to repair the vehicle. He just says “there’s nothing we can do”. He doesn’t put me in for an appointment or offer remedies. He has been the worst part of this experience and now I have a service transmission light coming on so I call and of course it’s him. This is a Big issue. It’s the transmission. And so his response is “yeah nothing we can really do”. Again doesn’t get me in for an appointment or offer help….not sure how he’s still working there. Not sure if I can keep coming here for service even though it’s where I bought the truck. 🙁
After numerous attempts to resolve this matter including with the general managers and not getting an email or call back or even acknowledgment that they received the complaint, it's only fair to share my awful experience and why I will never go to Waconia Dodge again.
I was in on Monday, December 2nd, with a Mopar battery that was purchased in November 2023 that had become faulty. The young man who helped me was very nice and explained the tests would take a few hours and he would call me with the results.
I was called that evening and told ... Read More Full review text opened.Google - Jan 21, 2025
After numerous attempts to resolve this matter including with the general managers and not getting an email or call back or even acknowledgment that they received the complaint, it's only fair to share my awful experience and why I will never go to Waconia Dodge again.
I was in on Monday, December 2nd, with a Mopar battery that was purchased in November 2023 that had become faulty. The young man who helped me was very nice and explained the tests would take a few hours and he would call me with the results.
I was called that evening and told the battery had failed the tests and was covered under warranty. Unfortunately, there were no batteries in stock, so they would need to order one. I had gotten a rental car that Sunday evening (12/1) as I needed transportation for work. While I understand that a dealership does not have to offer a loaner car, being that it was going to take until Wednesday, it would have been a nice gesture since the part was under warranty.
By Wednesday, December 4th, I had not heard from the dealership by late afternoon. I called and was told, "Oh yeah, we got the battery right here." I went in that evening to pick up the battery. I noticed immediately that it was a different battery and significantly different in size. The man at the parts desk argued with me that it was the correct battery but then also questioned why I was just taking the battery. The service employee explained that it was a warranty replacement, and he dropped that part.
They both insisted that this was the correct battery for my car based on my VIN. Despite me stating numerous times that the battery was quite large and was not the same. They insisted it was correct, so I took the battery. Not surprisingly, the battery was too large and didn't fit in my car. Upon looking up the battery, it's made for jeeps, and I have a Dodge Journey.
So I brought the battery back and was met with resistance that I didn't know what I was talking about and it should have fit just fine. Then they reluctantly said they would attempt to find the exact battery that was taken out of my car (which was still behind the service desk.).
At this point, I should have absolutely been offered a rental car, as the dealership had screwed up and ordered the wrong part, and since it was going to take 2 days to get the new battery. Instead, I had to extend my rental until the end of the week.
By late afternoon Friday, I still had not heard from the department if the battery had come in. So I called again. The parts guy continued to argue with me that the 2 batteries were interchangeable and that the H6 battery they ordered should have worked just fine. I explained that a simple Google search showed my car literally only fits one size battery. They are not interchangeable, and the battery I was given is made for Jeeps. He then stated that he was able to find an 86 battery, that it was at the store, and "we will see if it really makes a difference.". I informed him I would be there in 30 mins to pick up the battery.
I arrived 30 mins later, only to be told they had no idea what happened to the battery. They looked everywhere and assumed that someone else had taken it, as it was nowhere to be found. I was told that they had a driver going to pick up another one and it would be an additional 45 mins before he was back.
At this point, I was beyond frustrated with this entire process. I went home, and 45 minutes later, I was finally able to pick up the correct battery. The young kid that helped me the first time was there for the exchange. He gave me the correct battery and apologized for all the confusion. It was the first apology I had heard in this entire process.
If you need work done on your car, do not go to here.
We purchased a used car from them in August, within a couple days we had to replace the catalytic converter. When we asked if there was anything they could do to help us, they said their used cars are “as-is” and there was nothing they could do, even though I’m pretty sure it had a bad catalytic converter on their lot. I reached out to the owner who never got back to me. Now, only 5 months later the transmission is shot and needs to be replaced. They claimed they did a thorough inspection and that they have integrity, value ... Read More Full review text opened.Google - Jan 7, 2025
We purchased a used car from them in August, within a couple days we had to replace the catalytic converter. When we asked if there was anything they could do to help us, they said their used cars are “as-is” and there was nothing they could do, even though I’m pretty sure it had a bad catalytic converter on their lot. I reached out to the owner who never got back to me. Now, only 5 months later the transmission is shot and needs to be replaced. They claimed they did a thorough inspection and that they have integrity, value reputation as their family owned, this is obviously a lie. They sell lemons, are dishonest, and have no integrity. DONT BUY A USED CAR FROM THEM.
They have the most unresponsive and difficult sales team I have ever dealt with. Unbelievably frustrating.
Very dissatisfied with our purchase of a vehicle at Waconia Dodge. We purchased a car from them and started to have issues with it on day 1, by day 3 we were unable to shut the car off, and by day 5 we parked the car due to unreliability and safety concerns. I called back immediately and brought it to the dealer to get it repaired only to find out the warranty would not cover the repairs. I spoke to the salesman who sold us the car assuming they would do the right thing and cover the repairs as we had not even ... Read More Full review text opened.Google - Oct 26, 2024
Very dissatisfied with our purchase of a vehicle at Waconia Dodge. We purchased a car from them and started to have issues with it on day 1, by day 3 we were unable to shut the car off, and by day 5 we parked the car due to unreliability and safety concerns. I called back immediately and brought it to the dealer to get it repaired only to find out the warranty would not cover the repairs. I spoke to the salesman who sold us the car assuming they would do the right thing and cover the repairs as we had not even driven it more than 100 miles when it started having issues. They told us they would not cover the repairs. We ended up paying for over $1200 in repairs and we had not even driven the car more than a few hundred miles.
The finance department lied to us saying the warranty would cover basically any repairs necessary within the warranty period. The salesman lied to us saying the vehicle was a recent trade in, only to find out later it had been purchased nearly a year prior at an auction.
I am appalled at the lies we were told and the way we were treated by Waconia Dodge. I was always under the impression the a large dealership would stand behind the cars they sell and the 125 point certified inspection would cover any doubts or issues. That is why we choose to purchase from a larger dealership rather than a used car lot or private party.
I am very disappointed in Waconia Dodge and would never recommend this dealership to anyone. We were left hanging with a huge repair bill and a lot of anger and resentment for this entire ordeal and now have a car we are very unhappy with and cannot enjoy like we should be able to after spending nearly 20k on it. Read some of the other reviews as apparently we are not the only people this has happened too.
Terrible service experience here. Sold me a minivan with failing wheel bearings, struts, and transmission. Each time I've had my car serviced here, I have had to turn around and ask them to fix their work before I even get down the road because I drove away with it sounding worse than when I brought it in. Had concerns over an engine noise, which were dismissed saying I just needed an oil change. Turned out to be major engine and transmission problems. I have three kids to transport and was so excited for this vehicle, which has been nothing ... Read More Full review text opened.Google - Oct 23, 2024
Terrible service experience here. Sold me a minivan with failing wheel bearings, struts, and transmission. Each time I've had my car serviced here, I have had to turn around and ask them to fix their work before I even get down the road because I drove away with it sounding worse than when I brought it in. Had concerns over an engine noise, which were dismissed saying I just needed an oil change. Turned out to be major engine and transmission problems. I have three kids to transport and was so excited for this vehicle, which has been nothing but an EXPENSIVE headache.
Pricing on line was not matched , very misleading, there was no middle ground to be negotiated, it was advertised wrong and not honored, even after money was payed to hold the car so i could get there from a distance, the owner seems to think everyone can operate from a high income social status and this is not a big deal, i have to make every dollar count and it is a big deal for most of us
I walked into there showroom at 10:45 am. With no apparent receptionist to ask, and not a single Person greeted me, I had a car I drove to see, it was on the lot. I came in stood in the middle making eye contact with everyone for 15 min. Then just left. (By 5pm I was driving home with a new car from Another dealer)
They worked on my girlfriend's car, replaced her air filter and broke a tab on her glove box so it sits crooked now. Pay for professional work to be done and I feel like they couldn't even be honest that they messed up. extremely frustrating
Didn’t seem to care about the predicament they put me in after they said they couldn’t service my car for the day my appointment was scheduled. What’s the purpose of an appointment then? Just a shrug of the shoulders with no help. No loaner cars of course. Are there ever? First time here and this was my experience by the way. Look through reviews and look at all the poor service department reviews. DO NOT SERVICE YOUR CAR HERE. Only buy
I brought my vehicle to the service department to have an oil change as I had done for many years . This time when I picked up my vehicle, the cost was almost three times more then I expected as I had been going there for years for my oil changes. When asking they said “oh, we used synthetic oil”and I said I didn’t ask for synthetic nor did you ask me if I wanted to upgrade to synthetic. I asked for a call from the service manager, and his response to me was “people make mistakes” I understand ... Read More Full review text opened.Google - Apr 23, 2024
I brought my vehicle to the service department to have an oil change as I had done for many years . This time when I picked up my vehicle, the cost was almost three times more then I expected as I had been going there for years for my oil changes. When asking they said “oh, we used synthetic oil”and I said I didn’t ask for synthetic nor did you ask me if I wanted to upgrade to synthetic. I asked for a call from the service manager, and his response to me was “people make mistakes” I understand that, but then when I said that I was upset that they didn’t ask me, he said “what do you expect me to do? Do you want to bring your vehicle back here and I’ll take it out and replace it with conventional oil?” I cannot believe that he calls himself a manager when he has zero idea of how to communicate with customers. He was defensive and unreasonable and quite condescending. I ended the call saying I will never bring my vehicle back there again nor will I ever buy a vehicle from Dodge Waconia because of the rude Behavior I received from the service manager, Eric. A simple acknowledgment of the mistake would have sufficed instead of him being argumentative and rude.
Had my vehicle there for 9 hours for an oil change, tpms light and rear turn signal. Oil change was complete, tpms sensors were recalibrated but the turn signals were not resolved. One day later and tpms connection is lost. 1 day without a vehicle for an oil change, I think there needs to be more experience there to troubleshoot issues.
Dropped by for the first time considering buying a new vehicle. Their response was indifference and didn't seem to care whether I was there or not. It was hard to get someone to talk to and they made it clear that they had limited time. They didn't offer to show me any vehicles. They answered specific questions but didn't volunteer information or ask questions about my interests and didn't invite me back.
I really recommend going to a different dealership for service. The techs here are awful. I live close-by and wanted to support them, but I'm never going back for service. I ordered black running boards for my blacked out truck (from them), had to wait a month for an appointment, and when I came to pick it up they had put chrome running boards on. Why nobody thought that might be wrong, I don't know. After they argued with me about it, they finally took them off and replaced them with the product that I ordered. A year ... Read More Full review text opened.Google - Nov 25, 2023
I really recommend going to a different dealership for service. The techs here are awful. I live close-by and wanted to support them, but I'm never going back for service. I ordered black running boards for my blacked out truck (from them), had to wait a month for an appointment, and when I came to pick it up they had put chrome running boards on. Why nobody thought that might be wrong, I don't know. After they argued with me about it, they finally took them off and replaced them with the product that I ordered. A year later I had a wheel bearing going out, so had them replace it. When I came to pick it up, the battery was dead. This truck had NEVER once had an issue with starting. How is a bearing and the battery correlated? I have no idea. It's a newer truck, so it automatically turns off lights when left on. It just seems that the service techs are completely inept. And not only that, but they'll argue with you about things they clearly did wrong. The desk guy told me that I probably had a bad battery.. Which I did not, but probably do now. I'm just waiting to see what else they might have messed up during the visit.
I really recommend going to a different dodge dealership for service. The techs here are awful. I live close-by and wanted to support them, but I'm never going back for service. I ordered black running boards for my blacked out truck, had to wait a month for an appointment, and when I came to pick it up they had put chrome running boards on. Why nobody thought that might be wrong, I don't know. After they fought with me about it, they finally took them off and replaced them. A year later I had a wheel bearing going ... Read More Full review text opened.Google - Nov 25, 2023
I really recommend going to a different dodge dealership for service. The techs here are awful. I live close-by and wanted to support them, but I'm never going back for service. I ordered black running boards for my blacked out truck, had to wait a month for an appointment, and when I came to pick it up they had put chrome running boards on. Why nobody thought that might be wrong, I don't know. After they fought with me about it, they finally took them off and replaced them. A year later I had a wheel bearing going out, so had them replace it. When I came to pick it up, the battery was dead. This is a truck that has NEVER once had an issue with starting. How is a bearing and the battery correlated? I have no idea. It's a newer truck, so it automatically turns off its lights. It just seems that the service techs are completely inept. And not only that, but they'll argue with you about things they clearly did wrong. The desk guy told me that I probably had a bad battery.. Which I did not, but probably do now. I'm just waiting to see what else they might have messed up during the visit.
On August 29, I brought my vehicle, Ram 2500, to the service department for repairs. Unfortunately, the experience was far from satisfactory. The primary concerns include:
Lack of Communication: Over the four days my car was in their possession, I had to initiate almost all communication. Despite numerous calls, I consistently faced challenges in obtaining updates on the status of my vehicle. Each time I called, I was told that my car was on the rack, and the mechanic was unavailable, with assurances of callbacks that never materialized.
Repair Without Estimate: I was taken aback to learn that a repair had been ... Read More Full review text opened.Google - Nov 10, 2023
On August 29, I brought my vehicle, Ram 2500, to the service department for repairs. Unfortunately, the experience was far from satisfactory. The primary concerns include:
Lack of Communication: Over the four days my car was in their possession, I had to initiate almost all communication. Despite numerous calls, I consistently faced challenges in obtaining updates on the status of my vehicle. Each time I called, I was told that my car was on the rack, and the mechanic was unavailable, with assurances of callbacks that never materialized.
Repair Without Estimate: I was taken aback to learn that a repair had been conducted on my vehicle without prior communication or an estimate. This lack of transparency regarding the work being performed on my car is unacceptable.
Inadequate Repair: Upon receiving my vehicle back, I discovered that the reported problem had not been adequately addressed. This led me to seek out the service manager, general manager, and owner in an attempt to discuss the issues. Unfortunately, my efforts were in vain as none of them were available, and my attempts to contact them were met with frustration.
Difficulty in Reaching Management: It took over a month for me to finally connect with the owner, who then directed me to the service manager. This prolonged and arduous process was exacerbated by the service manager's unprofessional behavior, including a refusal to take responsibility for the faulty repair and a sudden reversal on agreeing to cover the costs associated with rectifying the issue.
Unprofessional Conduct: During our conversation, the service manager displayed unprofessional behavior by becoming angry and raising his voice when I suggested that the responsibility for the faulty repair should lie with the service department.
To provide further clarity, I have a video from a reputable Ram dealership highlighting the substandard work performed on my vehicle, which the service manager admitted was a temporary "bandaid" fix.
Added Dec. 4, 2023 in response:
I appreciate your detailed response, and the effort put into explaining how hard it was to attempt to fix my 2015 Dodge Ram. However, your bloviating rationalization does little to alleviate my concerns about my terrible service at Waconia Chrysler Dodge Ram Jeep. The decision to undertake an "economical repair" without my explicit authorization has led to additional expenses totaling $1000 or more to rectify the repercussions of what can only be described as a subpar and an incomplete repair that is worthy of the Attorney Generals attention. No one on this planet takes their vehicle to a dealer for an “economical repair”, they go there because they trust the brand, the education of their mechanics, the trust to do the correct repairs. Everyone knows dealerships typically charge more anyway. Some are willing to pay a little more knowing that the service department should know how to properly repair a vehicle they sell. Your dealership stained that trust. This unforeseen expenditure, and the loss of a vehicle for 5 days has been a significant inconvenience and financial burden. Despite your statement indicating 6.5 hours of diagnostic work, and how many days you had my truck raises concerns about the efficiency of the service provided. Your assertion of having replaced the ABS sensors, supported by a video from another dealership where an observation was made stating, "looks like they were replaced," contradicts the reality of the situation. Upon full view of your “economical repair” , it is evident that no ABS sensors were replaced on my vehicle. This discrepancy in information raises serious concerns about the accuracy and integrity of the service provided. The discrepancy between the information presented and the actual work conducted on my vehicle is alarming and unacceptable.
Talked to them about a car on the lot then they sent me to Victoria to look at the car and it was already sold its been sold for 2 weeks. Do not recommend buying a used car here
Buyer beware! They sold us a piece of junk and lied to us. They were rude and they dragged their feet while we were waiting for them to return our title and refund our money. terrible experience. Waconia Dodge your car was Junk it would not go out of paddle shift and there was a coolant leak in the engin. Yes I lost my temper only once, because you sold us JUNK! The only reason you let us out of the contract was because your finance guy lied on our contract.Then after a month of trying to get our ... Read More Full review text opened.Google - Sep 9, 2023
Buyer beware! They sold us a piece of junk and lied to us. They were rude and they dragged their feet while we were waiting for them to return our title and refund our money. terrible experience. Waconia Dodge your car was Junk it would not go out of paddle shift and there was a coolant leak in the engin. Yes I lost my temper only once, because you sold us JUNK! The only reason you let us out of the contract was because your finance guy lied on our contract.Then after a month of trying to get our title and deposit back, which you kept 900.00, you wanted us to sign papers first then get a check. I said check first then sign and your sales person Todd M hollered at us and said I'm done with you people Wait Outside! Don't dismiss me like a dog! You get ZERO stars! You are a JUNK dealer!
We purchased our 5th vehicle from them and I can no longer recommend them. They dropped the ball on a part of the financial stuff, never communicated that there was an issue until we called and then made a pretty lame excuse. Very disappointing from longtime customer. Will be moving our business elsewhere as I don't feel I can trust them anymore.
I don’t understand car dealerships at all.
I call to inquire about a vehicle that was listed. It showed it had $540 in service and like 10 different inspections done to it.
The hold message for the dealership says “we’re different than the rest, we’re family owned and operated, we’re honest and dependable”
Blah blah blah, you are just like the rest of the dealerships I’ve dealt with.
When I get off hold and speak to the salesman, I find out the vehicle just got in and it’s been detailed but it has not been inspected ... Read More Full review text opened.Google - May 1, 2023
I don’t understand car dealerships at all.
I call to inquire about a vehicle that was listed. It showed it had $540 in service and like 10 different inspections done to it.
The hold message for the dealership says “we’re different than the rest, we’re family owned and operated, we’re honest and dependable”
Blah blah blah, you are just like the rest of the dealerships I’ve dealt with.
When I get off hold and speak to the salesman, I find out the vehicle just got in and it’s been detailed but it has not been inspected yet, or gone through any service and will not be ready for weeks.
This listing wasn’t honest, why do you claim to be honest? If I chose to drive up to the dealership to see the vehicle, the listing isn’t dependable, why do you claim to be dependable?!
I would seriously reconsider your sales process, that fact you’ve been in business since the 60’s is sounding more like luck than actual intention.
I used to be a loyal customer of Waconia Dodge until yesterday. I had made an inquiry about a 2022 Grand Cherokee that they had listed on line for $39,999 and asked the salesman to come up with his BEST DEAL for a 3-time customer. I was called back the next day by a different salesman who said they were going to RAISE THE PRICE!!! I’ll never come back even for an oil change. What a joke! Way to show some appreciation. Let the boss’s wife keep racking miles up on it then.
I am very disappointed in the way my son's truck repair was handled. They put a $12,000 transmission in and didn't supply the warranty paperwork. The truck was there for over 7 months, parts were delivered directly to the dealership, and they waited to install things that could have been installed. Then, when the truck was returned, parts were missing or stolen, and no one seems to care. It's very frustrating! The techs drag their feet on work and they over charge. I won't bring my truck there for service any longer. I don't trust this dealership.
Went in to get oil changed and they said they would be done in 70 minutes. After waiting 120 minutes went to check on status and they hadn't started yet. I had to leave because of a commitment. While waiting the never came to provide an update. Sat there for 2 hours and nothing got done. They also do not take appointments for oil changes. Will be taking both my vehicles elsewhere to get the oil changed from now on.
We bought a new car there because the ratings were good. But from the salesman who never kept in touch but then asked for a high rating, to the finance dept that hid an extended warranty in our payment plan, to the service dept who kept us waiting hours for an oil change and then charged the highest price around, we will never recommend Waconia Dodge.
I've been doing business with this family owned dealership for 6 years now. My family has purchased 7 vehicles in that time from them and we also service our vehicles there. They really work hard to make sure everything is perfect for myself and my family everytime we visit them for any reason. The sales and service teams are talented, knowledgeable, personable and fun!
My wife and I had another terrible experience with their service dept. In short our battery died on our wrangler …
She filled out the online service form to get in and they never called us.. she called and asked about getting in. Since we are still under warranty she asked about the replacement for it. The technician shut her down and said that batteries only have one year to get replaced… and that it would be our expense to get both the batteries replaced.. never even asking us the vehicles vin or any pertinent information..this is not the case ... Read More Full review text opened.Google - Feb 25, 2022
My wife and I had another terrible experience with their service dept. In short our battery died on our wrangler …
She filled out the online service form to get in and they never called us.. she called and asked about getting in. Since we are still under warranty she asked about the replacement for it. The technician shut her down and said that batteries only have one year to get replaced… and that it would be our expense to get both the batteries replaced.. never even asking us the vehicles vin or any pertinent information..this is not the case since we called another dealership and checked and they confirmed that until April this type of repair should be covered. She called again yesterday and the sales person. (Who is great)Put her on the phone with the rudest service person who said” I don’t have time for your long winded stories” “ that doesn’t sound like anything dealerships would say ever… “ “ maybe mice chewed your cables I don’t know” claiming that she was lying about our inquiries to the other dealership… and to top it off he refused to accept accountability for their previous rude comments they made to my wife the first time she called. Saying” that is not something my people would say to you. Ever.” regarding battery replacement…THEY DID SAY IT The sales person was present for this final conversation and asked for the phone back when he continued to be offensive.
This is how their service dept conducts themselves folks… something to think about.
we have leased 4 vehicles there and traded them back in with them.. after the rudeness of the service staff I do not want to go back… probably filing a complaint with the attorney general and BBB. Very outraged by this… my wife is not a liar and I did not enjoy having her integrity questioned by some person who’s unhappy with dealing with customers.
Not many new Trucks to look at. Myself, relatives and friends have had bad experiences with their service department.
Paid over 30k for a jeep and took it home to have it leaking oil and want me to pay for the repair. They Don’t stand behind products. Recommend finding a different dealership
We just picked up our third new vehicle from Waconia Dodge Chrylser Jeep Ram. A 2021 Ram Laramie Crew Cab 4X4. Our salesman, Chris Weinberger, helped us select the trim level and options that best met our needs. Chris explained the many settings and controls. Chris recommended a warranty that met our needs. The entire sales process was professional and painless. The owner of the Dealership, Andy Strong, came out to congratulate us and noticed 3 small scratches on the fender. He personally buffed out the scratches so that our new car could leave without a flaw. Chris also happens to be ... Read More Full review text opened.
DealerRater - Jun 23, 2021
We just picked up our third new vehicle from Waconia Dodge Chrylser Jeep Ram. A 2021 Ram Laramie Crew Cab 4X4. Our salesman, Chris Weinberger, helped us select the trim level and options that best met our needs. Chris explained the many settings and controls. Chris recommended a warranty that met our needs. The entire sales process was professional and painless. The owner of the Dealership, Andy Strong, came out to congratulate us and noticed 3 small scratches on the fender. He personally buffed out the scratches so that our new car could leave without a flaw. Chris also happens to be our Son, so we are only very satisfied customers, but also very proud Parents.
I recently purchased a 2020 Jeep Wrangler Unlimited from Waconia DCJR. When I arrived to pick it up, me and the sales guy looked at the Jeep and nothing stood out besides it being a bit dirty. Took it for a drive, drove great, loved it, and decided to pull the trigger. I bought this jeep for my wife as a surprise while she was on vacation, so I drove it through the carwash when I returned home to get it cleaned up for her. When I arrived home from the carwash I was looking it over and noticed some big ... Read More Full review text opened.DealerRater - Apr 21, 2021
I recently purchased a 2020 Jeep Wrangler Unlimited from Waconia DCJR. When I arrived to pick it up, me and the sales guy looked at the Jeep and nothing stood out besides it being a bit dirty. Took it for a drive, drove great, loved it, and decided to pull the trigger. I bought this jeep for my wife as a surprise while she was on vacation, so I drove it through the carwash when I returned home to get it cleaned up for her. When I arrived home from the carwash I was looking it over and noticed some big scrapes on the hardtop on the front and side, so I got up on the door and looked at the top and it appears to have a big chunk missing from the driver side hard top, almost as if it has been dropped or something during removal as well as some road rash on other parts of the top. I immediately thought maybe it was the carwash, so I went back there to show them, and they pulled the video showing the top of the vehicle and it was showing. Being I only drove the car home, and didn't follow any vehicles closely, and didn't remove the tops, and didn't drive through a hailstorm.....I KNOW I DID NOT cause this damage. I immediately called my Sales guy at the Jeep dealer as NOONE wants to spend that kind of money on a JEEP with a damaged part and asked him about it and he indicated he'd look into it. I sent pictures showing the top and explained there is no way I could have caused this by driving home. After a couple days they responded that "their" video doesn't appear to show the damage and they can't do anything for me. If that is truly the case, I think there is a bigger problem in store for Jeep owners that have an Altitude package, as apparently you can't drive them through wind without being damaged.....that is a very disappointing outcome, especially after I had offered to split the cost of the new left side top. Very disappointed customer to say the least.
